FAQ

How to order...

1. ORDER FORMS
Order forms are the best way for us to clearly understand your order and successfully send you an accurate Proof. Feel free to send us wording via email to accompany your order form.  Order forms can be found on our websites. Please note that an order received without a form could delay your proof and take additional design time.

2. PROOFS
You will receive a color proof via email within 1-2 business days. Up to three complimentary proof sets are included with each order. If additional proofs are needed, they are $40 per Proof Set. Orders with custom design work may receive fewer complimentary proofs.

Color Proofs are representative of card layout and typesetting, but not of actual printed ink or foil color.  Proofs viewed on computer monitors and/or printed from digital/laser/inkjet printers are not accurate in their representation of how the printed ink or foil will appear.  Please refer to our ink and foil swatches and album suites for a more representative color.  

It is your responsibility to carefully check all details of each proof before providing an approval. Stationery Works is not responsible for any errors or revisions after approval and/or printing, including errors introduced by Stationery Works during order set up and proofing.  Any and all costs associated with revisions requested by the customer after providing approval will be the responsibility of the customer.  

3. APPROVALS
To approve your order, please sign each proof and fax or scan and email them back to us. We will ALWAYS send you an email confirmation within 1 business day of your approval. If you do not hear from us, please contact us!

In a hurry?

4. RUSH REQUESTS
Rush requests can typically be accommodated.  Please see our Rush web page (designersfinepress.com/page/DealerResources) for current timing and pricing information.  Rush Fees start at $150 (4-5 business day turn) and increase depending on season, print methods, pieces in order, etc.  Please note that we will need to review the order to ensure stock and production capabilities before we can confirm the Rush processing. 

If you need a Proof Rushed, the fee is $40 per Proof Set and will be sent within 4 business hours of our order confirmation.

5. ENVELOPES ONLY OR SHIP AHEAD  
Add $100 if you are ordering only printed Envelopes or if you would like your Envelopes to print and ship ahead (only if approved ahead) of the rest of your order.

Customize!

6. FLAT FEES - ADDITIONAL INKS
You’ll note many flat fees throughout the Album. The Flat Fees cover up to quantity of 500.  An additional Fee will be added for every 500 quantity. For large quantities, feel free to contact us to ensure accurate pricing.    

7. CUSTOM INK COLORS
Choose a Custom Pantone (PMS) color for an additional Fee.
Letterpress, or Thermography/Flat:
Standard PMS Inks  $100
Metallic or Neon PMS Inks $180 
Swatch-Matched Inks $120
Digital:
Standard PMS Color Match $80
Edge Paint :
Standard PMS Color Match $100

8. LOW GLOSS THERMOGRAPHY
Add $100 to your order if you would like a matte finish to any Thermography ink (not available for Gold or Silver).

9. SUPPLIED ARTWORK
There are no fees if artwork is received “Print-Ready” (see the Creative Library for file requirements). Design Fees, starting at $40 per file, apply if the file(s) need adjustments to make Print Ready. Feel free to send in your artwork prior to order 
submission for us to review and advise.

10. HEBREW & FOREIGN LANGUAGE
Use our Hebrew Conversion Chart found on our website to incorporate Hebrew into your order.  Typesetting of Hebrew is $20 for the first line and $10 for each additional line.  To typeset a Foreign Language (using the Roman Alphabet) add $25 per card.

Additional visual aids like images or pdfs or typed word docs are welcomed to help assure typesetting accuracy. 

Supplying print ready (see Creative Library for file requirements) files do not incur the typesetting fee.

11. SUPPLIED PAPER AND ENVELOPES
We are happy to consider requests to print on custom supplied paper and envelopes.  Please contact us prior to ordering stock to confirm the feasibility and quantity of the items you are interested in supplying to us.  It is the responsibility of the Dealer to ensure that the dimensions of the supplied stock are compatible with our products. Please know that we do not extend a credit for supplied stock, but we also do not charge extra for its handling. 

Finishing touches.

12. TISSUE
Add Tissue to your Invitation order for $20. Tissue is cut to Card Size and is available in White only.

13. EASY STICK ENVELOPE TAPE
Add easy release tape to your Square Flap Envelope for an 
additional $.30 per envelope. 

14. SEALING & MAILING YOUR ENVELOPES
A good seal is the final step to ensure that invitations arrive safely.  Too much or too little moisture on the gum line can affect how well the glue adheres.  We recommend using double sided tape for the best sealing success.

Check with the local Post Office to arrange for Hand Canceling whenever possible.  Stationery Works does not assume liability for any issues or damage during the delivery process.

On its way!

15. SHIPPING
We have Flat Shipping Fees for Ground  Delivery within the Continental US . We can also Drop Ship the order directly to your client or an address other than the one we have on file.  

Drop Ship Adder $10

Ground Shipping  Any Order

Ground                          $15

Express Shipping Order Total up to $3,000
3 Day Express Saver $35
2 Day Express $45
Overnight         $75

Express Shipping Order Total $3,000 - $5,000
3 Day Express Saver $55
2 Day Express $75
Overnight         $125

Express Shipping Order Total over $5,000
Custom quoted

Stationery Works, Inc. is not responsible for any shipping delays, damages, or other risk of loss once products are transferred to the carrier. Insurance and Signature Required are available for an additional fee.

16. RECEIVED ORDER REVIEW
We must be notified of any discrepancies regarding a shipped order within 10 business days of receipt of order for consideration of resolution. 

Changes?

17. CHANGES AFTER APPROVAL
If changes are requested after approval, which can include but are not limited to changes in quantity, proof changes or paper changes, a minimum $100 fee will apply, in addition to any new plate fee, new design/proof fee, staging fee or reprint fee. 

18. CANCELLATIONS
Should you need to cancel your order, you will be billed for the work already completed.  Minimum cancellation fee is $100 and increases if more than one proof has been created.

19. RETURNS
Custom Printed Items are not returnable.

20. REORDERS
The minimum quantity for reorder is 25 pieces.  Reorders are priced as a new order without regard to previous quantities printed.  While the original order will be referenced, an exact match is not guaranteed.